Delivery & returns policy

Shipping & delivery

• All orders ship in plain, discreet outer packaging with no exterior product details.
• Delivery times vary based on destination, carrier service, and order volume.
• If a package arrives damaged in transit, contact us as soon as possible at hello@fntsylnd.com with your order number and photos of the package and item.
• Once a package has been marked delivered by the carrier, any issue involving theft, loss after delivery, or delivery location error may require a carrier review before resolution.

The hygiene standard

Due to the intimate nature of our curated collection, we maintain a strict hygiene policy. For the safety of all customers, any item that has been opened, worn, tried on, used, washed, or had its original seal or tamper-evident packaging broken is not eligible for return or exchange.

Eligible returns

• Unopened items: Eligible items may be returned within 14 days of confirmed delivery if they remain unopened and in their original sealed packaging.
• Defective items: If your item arrives with a manufacturing defect, email hello@fntsylnd.com within 48 hours of delivery and include photos plus your order number.
• Incorrect item received: If we shipped the wrong item, we will provide return instructions and work to correct the order as quickly as possible.

Items not eligible

• Opened or unsealed intimate products.
• Items returned without original packaging.
• Products showing signs of wear, use, washing, or handling beyond basic inspection.
• Any item marked Final Sale on the product page.

Return process

1. Email us at hello@fntsylnd.com to request return authorization.
2. If approved, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
3. Returns should be sent in discreet outer packaging. Do not place shipping labels directly on the manufacturer’s packaging.
4. Once received, we will inspect the item and confirm that its original seals and packaging remain intact before approving the return.

Refunds & exchanges

• Approved returns are refunded to the original payment method.
• Your statement may show the charge or refund under ProSynServ Inc.
• Original shipping charges are generally non-refundable unless the return is due to our error or a verified defect.
• If a returned item fails inspection because its seal is broken or the item is no longer in returnable condition, the return will be denied.

Questions before or after purchase

If you are unsure whether an item is right for you, or if you need help with an order issue, contact us at hello@fntsylnd.com. We would rather help you make the right choice up front than create frustration later.